Chemist Direct Reviews

The website was easy to navigate, the range of items was good and the prices were excellent. The delivery came quickly and everything in it was perfect and lovely.

Quick service. Great to deal with. Thank you

I want to give a ZERO.

The A2 milk powder production date was 30/07/2020. My baby kept having diarrhea after drunk the milk powder you sold.!!!!!!! And milk powder CAN was damaged.

Placed an order on 22 march apparantly courier said was undeliverable been contacting them for refund have been waiting for 2 weeks now constantly fobbed off with emails

Update in my previous review! I cancelled the order as they had no stock, even when they accepted the order! Just received an email saying the order has been despatched due to human error!! Just when you think these people couldn’t get anymore useless!!

Never had any trouble when ordering or delivering the items

They are by far the worst supplier ever. I have placed my order and paid my 1st payment from afterpay and end up knowing it’s out of stock. What a shame. They don’t even update their website. I asked for refund and it’s only them that I’ve trouble getting my refund from afterpay. Felt like i am being scummed by them.

All round good experience. Love this company,

The customer service is really bad , people on the phone don't seem to care at all. I have ordered optifast products from them online and they changed my order as what I ordered was out of stock. I contacted them couple of times and finally they e mailed me a label to drop the wrong item which I did, then I have not heard anything back, I sent an email asking when I would receive the right products and they informed me then that they would issue me a refund and I have to re order the products again. Well after almost 3 weeks I am still chasing that refund , i checked online and they have received the wrong products but still not refunding me.

Have ordered twice now from Chemistdirect. Each time there has been a long delay before delivery with no explanation. The first order took literally weeks, the second, which according to the site was next day delivery, had still not been delivered several days later. When asked on live chat what had happened to the ‘next day delivery’ order I was informed that that was next day ‘after dispatch’. I asked for date of dispatch and was told they would get back to me - still waiting! Will not be ordering again.